I sit at an “L” shaped desk in my home office; to my left is my personal mac book pro, in front of me is my work PC. I was working feverishly this afternoon when I smelled something burning. Specifically, I smelled plastic burning. I jumped up from my desk panicked that my house was on fire.
I dashed out of my office headed for the closest of two fire extinguishers we keep in the house when I realized with a shock that I no longer smelled the burning plastic out in the hallway. Relieved that it wasn’t the pre-wired Christmas tree melting downstairs I bolted back into my office, feared an electrical fire, and frantically worried over what action I could take if it were the wiring in the walls.
I entered my office and sniffed the air in front of me like a bloodhound. It came from my desk. Then I saw wafts of faint grey smoke which rose over the back of my MacBook Pro. I moved all the wires away from my computer. I quickly disconnected the power cord, Firewire 800, and USB wires that were plugged into the device; fearing a short circuit I inspected each wire. The wires were fine, not warm at all and still a smell like burning nylon persisted. I picked up the computer and sniffed it. Immediately I knew something inside my MacBook Pro had melted.
I opened a window, turned on the overhead fan, and aired out the room. The smell dissipated quickly. I realized I felt a little light headed; that too quickly passed. With the power cord unplugged, the laptop only running on battery power, everything seemed fine. I immediately started a backup of my data. I’ve heard horror stories about Apple support replacing whole devices and not restoring data — that wasn’t going to happen to me. I then looked for the support number and called Apple Care.
My Apple Care phone experience was extremely pleasant. My computer is under warranty and they scheduled an appointment for me to meet a technician at the local Apple Store in town. While I was on hold, on a whim, I plugged the power cord back into my computer. I immediately smelled the burning plastic again, and unplugged it promptly.
So, some time in the not too distant future an Apple technician will crack open my laptop and either see a stray bit of plastic that got too close to something hot, or identify a faulty part and replace it. Either way, I think my next Apple purchase will be Apple Care for my MacBook Pro.